A Marketplace is a platform that promotes the sale of products over the internet, bringing together several stores or brands in one place.

Any private customer in Portugal, over 16 years old, can buy Marketplace products through the petiscosecompanhia.pt website, having to accept the terms and conditions Marketplace specifics. Except for alcoholic beverages, which are in the wine cellar category, which can be purchased by any private customer over 18 years old.

It is not possible to order products for collection, being necessary, in order to formalize the order, to make the payment at the time of purchase.

You can consult our terms and conditions for using the Marketplace by clicking here.

To sell on the Marketplace, it will be necessary to be previously accepted by Petiscos&Companhia. Private sellers are outside the scope of Marketplace.

You will have the opportunity to rate the Marketplace Seller after confirming receipt of your order.

You will be able to clarify all doubts about the order that you placed directly with the Seller that sells it. Through your personal area you will be able to contact the seller, simply by accessing the purchase order associated with your order. At the bottom of the purchase order, you will find a chat area (comments) where you can ask your question.

Petiscos&Companhia is a Marketplace platform that aggregates several stores, so when buying, for example, two products, it can be from different stores and each store has or not shipping costs. You will find stores that do not charge postage and others that do. Therefore, if you have products from different stores in your order, it is very likely that each one will have its own shipping cost.

The shipping time for an order will depend on the product you want to purchase and the Store you choose for your purchase. Except for stock outages, the preparation of your order may take between one and three working days, adding the shipping time of the carrier estimated at up to three working days (mainland Portugal).

Each Seller chooses the shipping methods they want to make available, as well as the cost of each one and the geographical areas of Mainland Portugal, the Islands and Europe to which they ship. Shipping methods, cost and estimated delivery time can be found on each product page and at checkout.

It is the seller's responsibility to ensure that the order is always accompanied by the invoice. However, you will be able to obtain a copy in your personal area.

If you have not received the invoice with your order, you should check whether it is available in your Personal Area.

If the invoice is not available in your Personal Area, you can:

1) contact the Seller through your Personal Area (to do so, you must access the purchase order associated with your order and locate, at the bottom of the purchase order, the chat area (comments) where you can ask your question) .

You should contact the seller through your personal area to request this change. Ideally, change the data before completing the order; after that moment, you should contact the seller to assess whether or not the change is still possible.

Shipping of orders is the responsibility of the Seller.

In your personal area, in orders in progress, you can follow the status of your order until the moment it is shipped by the seller. From that moment on, it will depend on the agreement that the seller has with the carrier and whether or not this service is available.

If the order is not successfully delivered on the first attempt, you will receive an SMS notification (if I have indicated your mobile phone number) indicating:

- At which collection point (closest to your home) you can collect the order.

- The reference of the order to be collected.

Once the order has been placed, the data cannot be changed, namely with regard to the shipping method, delivery address and reception contacts. Any changes to be valid must be made before finalizing the purchase.

Product warranty is the responsibility of each of our sellers. If you need to open an incident, you should contact the respective seller and proceed with the warranty process through your personal area. At the same time as sending messages to the seller, we are also attentive. To contact the seller, you must access the purchase order associated with your order and locate, at the bottom of the purchase order, the chat area (comments) where you can ask your question.

If you have not received your order within the expected period, you must contact the Marketplace Seller directly through your personal area. At the same time as sending messages to the seller, we are also attentive. To contact the seller, you must access the purchase order associated with your order and locate, at the bottom of the purchase order, the chat area (comments) where you can ask your question.

If the product you received is not in compliance, you must contact the Marketplace Seller directly through your personal area. At the same time as sending messages to the seller, we are also attentive. To contact the seller, you must access the purchase order associated with your order and locate, at the bottom of the purchase order, the chat area (comments) where you can ask your question.

If the product you received does not match the one ordered, you must contact the Marketplace seller directly through your personal area. At the same time as sending messages to the seller, we are also attentive. To contact the seller, you must access the purchase order associated with your order and locate, at the bottom of the purchase order, the chat area (comments) where you can ask your question.

According to the law, 14 calendar days after the date of receipt of the products. For more information on Warranties and Returns, clickhere.

Reimbursement of payments is made through the same means of payment that was used for the purchase and after confirmation by the seller of receipt of the returned product in accordance with the return conditions. For more information on Warranties and Returns, click here.

The Marketplace Seller must respond to your queries within 48 hours. If you exceed this period without getting a response, you may, alternatively, use the contacts on the Seller's page or contact Petiscos&Companhia's support.